Contact
CUSTOMER SERVICE INFORMATION
We love our customers and want to treat you as good as we possibly can.
We value your comments and feedback and want to hear from you.
Pease feel free to leave your feedback on our Facebook Page, in order for us to get to know your needs and serve you better.
Please look through our FAQs for a possible immediate answer to your question(s).
Frequently Answered Questions (FAQs)
1. What does it mean to be sustainable, eco-friendly or organic?
Please read about our sustainable approach here.
2. What are the dresses usually made of?
There is a description below each item in our online webshop, where you will find specific information about the material, as well as care instructions.
3. Where are the dresses made?
We are proud to be a local and domestic player in the US market, and all ELSA AND ME dresses are made in the heart or surroundings of the New York City Garment District.
4. How are the dresses fitted?
ELSA AND ME strives to offer the best-fitted business dresses on the market. This is achieved by focusing on highlighting a woman’s often smaller waste part and making extra room for bust and hips.
5. What size should I order?
Please see our size chart here.
6. Could I try the dress on somewhere?
ELSA AND ME offers free fitting of the dress in New York City and Stockholm, Sweden. Please contact us at orders@elsaandme.com for more information.
7. What care instructions should I use for washing?
There is a description below each item in our online webshop, where you will find specific information about the material, as well as care instructions.
8. What type of shipping and delivery methods do you offer?
We offer FREE SHIPPING and FREE RETURNS to all our online customers. Delivery times vary from 1 – 3 weeks.
9. Do you ship internationally?
Yes! ELSA AND ME delivers dresses all over the world. We offer FREE SHIPPING and FREE RETURNS to all our online customers. Delivery times for international shipping vary from 1 - 4 weeks.
9. What is your return policy?
If you are not happy with your purchase, you may return unused item(s) within 30 days of receiving the order for a full refund of merchandise cost. After 30 days we will only be able to replace your unused order for a different size or other item. Please note that we cannot accept returns on final-sale merchandise, personalized items or items damaged through normal wear and tear.
Email orders@elsaandme.com,
if you have questions in regards to our PRODUCTS, a potential ORDER, your current ORDER or FITTING opportunities
Email press@elsaandme.com,
for any PRESS related inquiries
Email retail@elsaandme.com,
if you have questions in regards to WHOLESALE, TRUNK SHOW, EVENT or other COLLABORATIVE opportunities
